It is my number one goal to meet or exceed each of your expectations with every order that you make with Rustic Carolina Creations. As a small business we take pride in each product we make and sell.
SHIPPING POLICY
Shipping is done primary with USPS.
1. Priority Mail shipping in 1–3 Business Days
Domestic deliveries arrive in 1-3 business days, depending on where you are located at. USPS delivers Priority Mail 7 days a week in most locations. Tracking and insurance are included.
2. USPS Ground Shipping 2-7 Business Days
Only tracking is included.
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Please allow up to 3 weeks for custom orders, most will be ready in 1 week.
RETURN POLICY
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Once you have purchased a product or custom order from Rustic Carolina Creations, a refund or return will not be available; there are some exceptions:
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If within 48 hours of receiving your product you realize something is wrong, damaged, you are not satisfied, etc., please contact Brittany directly for these concerns in order to get something worked out.
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If you fail to realize the mistake/damage within 48 hours of receiving your product, then we will be unable to offer our assistance with a possible refund, return, or a new product.
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If you are a realtor client and purchased a product for your own clients and their new home, and something happens with your clients, we at RCC are not responsible and cannot offer refunds or returns on the product(s) purchased.
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If something with your clients and their home falls through and you received your product within 48 hours ago, please contact RCC immediately with your concerns and we will try our best to find a solution.
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We do not offer ANY returns, refunds, or exchanges on customized orders. Since the product was made to fit your exact liking, we will not allow a return if something changes and you no longer like the design.
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If there is a possible damaged part on the product please contact Brittany, and in this scenario, a refund and return may be possible.
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Changing Order- If you need to make any changes to an order which has already been placed prior to shipment, please contact us via email RusticCarolinaCreations@gmail.com within 48 hours of placing the order. We cannot guarantee that the changes are possible, however we will do our best. Once the order has been "shipped", no further changes will be accepted.
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Here at RCC we strive to create a product that fits the exact image in our customer’s minds and allow them to be pleased with the product they receive! Although, since these products are hand-crafted and hand-painted, we are unable to allow constant returns and refunds, as each product takes time and effort to make. We hope you understand and continue to shop from and support Rustic Carolina Creations!